Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 2024 - 20:21 EDT
Identified - Our Infrastructure team continues working with the ShareFile teams to address issues connecting with ShareFile Sites from within our environment. We have made a change on our firewall policy to redirect traffic for ShareFile sites while we continue addressing the root cause. You should be able to access ShareFile at this time from within the cloud.
Mar 18, 2024 - 12:10 EDT
Update - Our Infrastructure team continues to work on this issue. We are collaborating with the ShareFile team to isolate the cause of the issue. In addition to ShareFile being impacted we also have had reports that Right Signature is impacted as well.
Mar 18, 2024 - 10:35 EDT
Update - Our Infrastructure team continues to troubleshoot this issue with ShareFile in our cloud.
Mar 18, 2024 - 09:06 EDT
Investigating - Users have reported seeing a 403 error when accessing the ShareFile website in the cloud. Our teams are currently investigating.
Mar 18, 2024 - 07:48 EDT
Resolved -
If you are still having a problem e-filing please contact support. We anticipate this issue with be resolved with Sunday morning's application update.
Mar 15, 20:02 EDT
Identified -
Our teams have confirmed a fix for this issue, which requires users to close Tax for thirty minutes. If you require this fix, please submit a ticket to our teams to coordinate applying the fix. We will need to hear from someone at the firm to know this fix is needed.
Mar 15, 15:02 EDT
Investigating -
We are currently looking into a problem with CCH ProFx e-file. Our teams are in conversation with CCH and we will first need to identify firms that have this issue. Once identified, we will coordinate users closing the application to address the problem. We are testing this process now. Please submit a ticket if your firm is having this problem.
Mar 15, 13:18 EDT
Resolved -
We will be working with clients individually to put records in place with their DNS hosts to address this issue.
Mar 11, 18:47 EDT
Monitoring -
In order to correct this problem, we are being advised that using DKIM will address the issue. The article below walks through this process. Our team is looking into how to best address this for our firms.
Identified -
Microsoft has released a notice that some emails sent to AOL and Yahoo domains may be marked as spam and will not be delivered. Remediation is in progress and in the mean time users will receive a bounce back message if this occurs.
Mar 11, 08:14 EDT