Our teams believe that this problem is now resolved and symptoms have been addressed for those remaining. All servers will be addressed overnight. Please contact support if you have further problems.
Nov 18, 16:40 EST
A fix has been implemented. However, in order to see the change servers will need to be rebooted. If you are still having this issue we will need to coordinate reboots of your servers. Please have a representative of the firm call support if you would like our assistance in doing this immediately. All servers which were impacted will be rebooted overnight.
Nov 18, 14:34 EST
After further testing we believe we have a solution and are working to apply it to servers that were impacted.
Nov 18, 13:16 EST
While we are still working with Microsoft to determine cause, at this time we believe we have a method to correct the problem some servers are having mapping drives. We are working on a plan to correct all servers overnight, but also, will be manually addressing as many as we can immediately. Please ensure a single ticket is submitted for your firm if you are still have a server with this problem.
Nov 18, 12:39 EST
At this time some of our users are not receiving mapped drives correctly. This will impact access to data and applications opening.
Nov 18, 11:56 EST
After further testing, the previous changes are not having the impact expected. Our teams are engaged with Microsoft to troubleshoot the cause. Currently we do not have a time estimate for resolution.
Nov 18, 11:40 EST
Our teams have further isolated the cause of this problem and are working to address with remaining servers. While a prior fix was working in some cases, we now understand the variance and are addressing.
Nov 18, 11:19 EST
At this time we believe we have identified a possible fix and are working to implement the changes including rebooting impacted servers. This fix has not yet proven to be wholly successful and are teams are still working on additional testing to address remaining impacted users.
Nov 18, 10:27 EST
If you receive an "LDAP Server" error when logging in to the cloud portal website, please try again until you get a successful login.
Nov 18, 09:26 EST
Our engineers are actively working to isolate the cause of this issue. We will provide the next update at 9:30am EST, or sooner if we have more information to share.
Nov 18, 08:45 EST
Our teams are continuing to investigate an issue where some users cannot access their mapped drives in the cloud.
Nov 18, 08:12 EST
Users are reporting that they do not have access to their mapped drives in the cloud. Our teams are currently investigating this issue. We will continue to provide updates.
Nov 18, 07:45 EST