All Systems Operational

About This Site

This is the status page for Right Network's Cloud Premier Service, formerly known as Xcentric. If you log in at cloud.xcentric.com, this is the status page for you, our other status page at status.rightnetworks.com is for our QuickBooks hosting platform.

Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022
Resolved - This incident has been resolved.
Jan 17, 21:30 EST
Monitoring - Reports indicate that connection has returned to normal. Our teams are monitoring.
Jan 17, 21:06 EST
Identified - At this time we believe we know the root of the problem. We are contacting one of our transit provider to address the problem.
Jan 17, 20:41 EST
Investigating - Our teams are receiving reports that seem to point to a problem with internet connectivity in certain parts of the country. We are investigating to determine impact.
Jan 17, 20:06 EST
Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - This incident has been resolved.
Jan 13, 10:42 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 07:52 EST
Update - We are continuing to work on a fix for this issue. Please login through backup.xcentric.com.
Jan 13, 07:46 EST
Identified - Our teams are working to resolve access to Cloud Portal. Please use backup.xcentric.com to access files and applications.
Jan 13, 07:14 EST
Investigating - We are aware of an incident denying access to Cloud Portal. We will post updates shortly.
Jan 13, 07:11 EST
Jan 12, 2022
Resolved - Please continue to contact support if you have further issues.
Jan 12, 14:58 EST
Monitoring - Please continue to click update if prompted. This should only need to be done once per server. Our teams will be addressing fully overnight.
Jan 12, 10:27 EST
Investigating - We are aware that an update for CCH Axcess was released overnight. If you are prompted for an update after opening Axcess, please proceed with installing the update. If you cannot install the update or you continue to have issue after installing the update, please call support.
Jan 12, 08:50 EST
Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.