All Systems Operational

About This Site

This is the status page for Right Network's Cloud Premier Service, formerly known as Xcentric. If you log in at cloud.xcentric.com, this is the status page for you, our other status page at status.rightnetworks.com is for our QuickBooks hosting platform.

Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - CCH has posted resolution to this issue.
Nov 23, 10:40 EST
Monitoring - CCH has indicated intermittent Axcess errors. They are advising users to close Axcess and retry opening to establish a new connection if 502 errors persist.
Nov 23, 09:28 EST
Nov 22, 2021
Resolved - CCH has indicated the errors posted earlier today on their status page have been resolved.
Nov 22, 21:07 EST
Identified - CCH has posted a status advisory indicating issues with Axcess.
Nov 22, 09:57 EST
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 16:19 EST
Identified - Clients are reporting 502 Server Error when attempting to use Axcess products. CCH is aware and working on this issue.
Nov 17, 12:57 EST
Nov 16, 2021

No incidents reported.

Nov 15, 2021
Resolved - Adobe status indicates this is resolved.
Nov 15, 12:04 EST
Update - Please check https://status.adobe.com/ for further details. Indications are that this is impacting all Adobe Cloud products.
Nov 15, 10:04 EST
Update - Adobe has declared a major incident
Nov 15, 09:55 EST
Monitoring - Please check https://status.adobe.com/ for further details.
Nov 15, 09:51 EST
Investigating - Adobe has posted a major incident to their status page related to Adobe Experience Cloud. This appears to be impacting Right Networks Cloud Premier clients as well.
Nov 15, 09:50 EST
Resolved - TR still has a status on their website, please refer to them for any updates.
Nov 15, 10:01 EST
Monitoring - Thomson Reuters has posted a status indicating they are aware of problems with user accounts for CS, VO, NetStaff and NetClient accounts. As this resides on the vendor network, we are unable to resolve these issues for our clients. It requires following TR suggestions for resolution, or contacting Thomson Reuters support directly.

From notice on 11/01/21 for NetFirm CS:
https://cs.thomsonreuters.com/ua/netfirm/admin_cs_us_en/latest/netfirm-netstaff-web-services-alerts-and-notices.htm

"If you are receiving the message: “Sorry, there was an error on our end. Please try again.” please close your CS Professional Suite applications and navigate to https://secure.netlinksolution.com/nextgen/ to login. After you successfully login to netlinksolution, then you can open your CS Professional Suite application to login. If you do not successfully login to netlinksolution and receive the error above, then please attempt to Clear Cache, cookies and try again."
Nov 3, 07:52 EDT
Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.